Privacy Policy

Privacy Policy | Evelyn Fertility & Women Specialist Centre

Last Updated: 25^th September 2025

At Evelyn Fertility & Women Specialist Centre, we are committed to protecting your privacy and the confidentiality of your personal information. We understand the sensitive nature of your fertility journey and treat your data with the utmost care and security.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Your Website Address] or use our services at our centre in Malaysia.

By providing your personal data to us, you consent to our processing of your data in accordance with this Policy.

1. Collection of Personal Data

We may collect the following types of personal data:

• Personal Details: Name, National Registration Identity Card (NRIC) number, passport number, date of birth, gender, race, contact information (address, phone number, email).
• Medical and Health Information: Medical history, treatment records, diagnostic results (e.g., blood tests, ultrasound scans), genetic information, medication history, and other health-related data necessary for your treatment. This is considered sensitive personal data under the PDPA, and we process it with enhanced protection and only with your explicit consent.
• Financial Information: Billing address, payment details, and insurance information for processing payments.
• Technical Data: When you visit our website, we may automatically collect information such as your IP address, browser type, and browsing behavior through cookies and similar technologies.

2. How We Use Your Personal Data (Purposes)

We use your personal data for the following purposes:

• Primary Purpose: To Provide Healthcare Services. This includes diagnosis, treatment, care, and managing your health.
• Administration: Appointment scheduling, processing payments, and managing your account with us.
• Communication: Sending you appointment reminders, test results, and relevant information about your treatment.
• Improvement of Services: Conducting internal audits, data analysis, and research to improve our services (anonymized where possible).
• Legal and Regulatory Compliance: Complying with any applicable laws, regulations, or court orders in Malaysia.

3. Disclosure of Personal Data

We will not disclose your personal data to third parties without your consent, except in the following circumstances:

• To Other Healthcare Professionals: For referral or consultation purposes to ensure you receive comprehensive care (e.g., with your gynecologist, urologist, or anaesthetist).
• To Third-Party Service Providers: We may share data with trusted partners who provide services on our behalf, such as IT support, cloud storage providers, and payment processors. These parties are bound by contract to keep your information confidential and secure.
• For Legal Reasons: Where required by law, or to protect the rights, property, or safety of Evelyn Fertility Centre, our patients, or others.

4. Your Rights Under the PDPA

As a data subject under the Malaysian PDPA, you have the right to:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of any inaccurate or incomplete personal data.
• Withdraw Consent: Withdraw your consent to our processing of your data at any time, subject to legal or contractual restrictions.
• Limit Processing: Request us to limit the processing of your personal data.

To exercise any of these rights, please contact our Data Protection Officer/ Centre Manager using the details provided in Section 7.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include secure servers, encryption, and strict access controls limited to authorized personnel only.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by Malaysian law (e.g., the Private Healthcare Facilities and Services Act 1998, which mandates a minimum retention period for medical records).

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our designated Data Protection Officer (DPO):

Data Protection Officer / Centre Manager
Evelyn Fertility & Women Specialist Centre
Email: admin@evelynfertility.com
Phone: 03-6151 4868

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.